Frequently asked questions (FAQ) about your stay at Die Zillertalerin
Do you have questions about your holiday apartment in the Zillertal? Here you will find the most important answers about booking, getting here, amenities and your holiday in Uderns. If your question is not listed, we are happy to help you personally.
Booking
What is the cancellation policy?
You can cancel free of charge within 24 hours of receiving your booking confirmation. After that, cancellation fees apply: 20 % up to 3 months before arrival, 80 % between 3 months and 2 weeks before arrival, and 100 % of the total price in the last 2 weeks before arrival (in each case less the cleaning fee). You will find all details in our cancellation policy (German).
Is there a minimum stay?
The minimum stay depends on the travel period. In the online booking you see it directly in the calendar as soon as you select your arrival day.
Do I have to pay a deposit when booking?
When you book online on our website, you pay securely online at the time of booking. Your apartment is firmly reserved for you once the payment has gone through.
When are check-in and check-out?
Check-in is from 4 pm, check-out by 10 am.
Which payment methods are accepted?
Payment is handled securely by our payment provider Stripe. You can pay by credit or debit card (Visa, Mastercard, American Express) – and, if your device supports it, with Apple Pay or Google Pay.
Is the local tourist tax included in the price?
Yes, the local tourist tax is already included in our prices. Guests up to the age of 14 count as children.
Getting here
Is there parking?
Yes, parking is free – in our underground garage or in the spaces right in front of the house.
What is the best way to get here by car?
From the Inntal motorway (A12) take the Zillertal exit and follow the Zillertalstraße (B169) into the valley as far as Uderns. Our address: Kirchweg 11, 6271 Uderns – here are the directions (Google Maps).
Can I come by train?
Yes. Take the train to Jenbach and change there to the Zillertalbahn, which also stops in Uderns.
Your stay
What does the apartment include?
Every apartment has a separate bedroom, a sofa bed, a bathroom with shower and a kitchen with hob, oven, fridge and kitchenware. Bed linen, towels, toilet paper, free toiletries and a hairdryer are provided, as well as a flat-screen TV and a balcony with mountain view – on the ground floor a terrace with garden. You will find all details on the individual apartment pages.
Is smoking allowed in the apartments?
No, all apartments are non-smoking.
Are pets allowed?
No, unfortunately pets are not allowed.
Is there a ski room?
Yes, there is a ski room with a heated boot dryer – so your ski boots are warm and dry the next morning.
Can I charge my e-bike?
Yes, you can charge your e-bike in the ski room.
Can I charge my electric car?
Yes, you can charge your electric car free of charge at the charging station in our underground garage.
Which grocery shops are nearby?
The nearest supermarket is a Spar – only about 2 minutes away by car.
Where can I rent skis and bikes?
You can rent skis at Sport Rainer, only about a 2-minute walk from us. Bikes and e-bikes can be rented in the neighbouring village of Fügen, where there are several bike rental shops.
Is there a ski bus?
Yes, the stop for the free ski bus is only a one-minute walk away.
Are there shared areas?
No, there are no shared areas – but your apartment has everything you need.
Is there a garden?
Can I have my apartment cleaned during my stay?
Yes, you can book an interim cleaning on request. It costs €95.
Are there washing machines?
No, unfortunately there is no washing machine available.
Is there a reception?
Yes, there is a reception. Check-in, however, is uncomplicated via a key box – you will find the code in your welcome message.